A lot of marketing goes into praising the training, credentials and perceived quality of doctors in a practice. You may see billboards or even hear radio jingles. Often, I find that the marketed attributes do not match the true personality of the doctors involved. In fact, a lot of the doctors that are marketed most heavily would not be promoted in the same manner by their patients.

As a long-time doctor and practice owner, I speak from experience in telling you that one of the best attributes of our practices is our team of doctors. Besides my wife, Susan, our doctors are Melissa Dow, Jana Crim, Jessica Durham and Helen Boerman. You may see one or more of us at either our Donelson or Cool Springs office. As with all people, doctors have different personalities. However, my observation and our patient surveys attest that our doctors share some common personality traits and character qualities.

Dr. Dow and Dr. Durham’s patients frequently comment about their good listening skills and recommendations.  Dr. Susan and Dr. Crim’s patients enjoy the effervescent personalities these two doctors naturally display. Dr. Boerman’s patients marvel at her experience, caring attitude, and willingness to communicate on a personal level through e-mail, text, or phone.

When you’re building a team in any business, it starts with the quality of the people on your team. Susan and I look for doctors who truly listen to their patients and recommend the best treatment for that individual person. Each of our doctors is someone that I personally would have confidence in if I were in need of an eye exam or procedure. They are excellent at what they do, caring in how they treat, and have personalities that are genuinely appreciated by patients, by our staff and by Dr. Susan and me.